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This section of the User Guide describes how existing users log in to the Instructor Zone™ (IZ). If you do not currently
possess a username and password and intend on using the Instructor Zone™ portal please contact your Administrator.
- How do I log in to the Instructor Zone™ (IZ)?
1. Make sure no one else is logged in
• To log someone else out, click
2. Go to the Instructor Zone™ login form (seen below) and enter your credentials into the following fields:
• Username
• Password
3. Click
If an instructor forgot his or her password he or she can click on "Forgot Password" to begin the password reset process that is outlined in Forgot Password - Reset Process.
- Troubleshooting: Logging into your Instructor Zone™
I can't log in
If you're having trouble logging into your account:
• Review the known login issues
• Contact your Administrator
I received a "Please enter a Username and Password" error
This error indicates that you have not entered a username and/or password.
Solution:
Ensure that you have successfully filled both the Username and Password forms and click
I received a "Invalid Username and/or Password" error
This error indicates that your username/password combination was incorrect.
Solution:
Ensure that you have successfully filled both the Username and Password forms and click
issue persists and you are confident that your credentials are correct please contact your Administrator or click on "Forgot Password" to go through the password reset process.
I received a "Session Time Out" error
After a certain amount of time (defined by the Administrator) the Instructor Zone™ will time-out and return the user to the login screen.
Solution:
Log back in with the correct credentials.
I received a "Bad link. Please report to an administrator" error
The database ID is incorrect. This is due to either an incorrect link or a database rename.
Solution:
Double-check the link you have been provided for spelling errors or partial information (especially when using Copy/Paste or email). If the information appears to be correct and you are still encountering this error, please contact your Administrator.
Related topics:
Support